Privacy Policy

1. Who we are

Grahak Sewa Pratishthan is a public charitable trust registered under Reg. No. 1101/2011, with its office at 80, Narayan Bagh, Indore, Madhya Pradesh, India. In this policy, “we”, “us” and “the Trust” refer to Grahak Sewa Pratishthan, and “you” refers to any person using this website or its services.

2. Information we collect

Information you give us

• Your name, e-mail address and telephone or mobile number when you contact us or submit an enquiry.
• Registration details when you enrol in a course or subscribe to our literature, including a photograph where a course requires one, and identity proof where you choose to provide it.
• Your district or location, where a course or programme is offered on a district basis.
• The content of any message, complaint or query you send us.

Information collected automatically

• Basic technical and usage information such as pages visited and approximate visitor counts, used only to understand how the website is used.

We do not collect sensitive personal information beyond what is described above, and we do not ask for information we do not need.

3. How we use your information

• To respond to your enquiry, complaint or request for guidance.
• To register and enrol you in a course, and to maintain your enrolment record.
• To process payments and issue receipts.
• To deliver course material, purchased literature, subscriptions and certificates to you.
• To coordinate examinations, including communicating examination dates, roll numbers and results.
• To send service-related communication connected with the above.
• To meet legal, accounting and audit obligations applicable to the Trust.

We do not use your information for unrelated advertising, and we do not sell it.

4. Payments

Online payments on this website are processed by our payment gateway provider. Your card, UPI, net-banking and other payment credentials are collected and processed directly by the payment gateway under its own security standards.

5. When we share information

We share your information only where it is necessary, and only to the extent necessary:

• With our payment gateway provider, to process a payment you have initiated.
• With service providers who send transactional e-mail or messages on our behalf.
• Where we are required to do so by law, by a court, or by a competent authority.

We do not sell, rent or trade your personal information to any third party.

6. How we protect your information

• The website is served over an encrypted HTTPS connection.
• Account passwords are stored in hashed form and never in plain text.
• Course material, purchased literature and certificates are delivered through an authenticated, session-checked route rather than a public link.
• Access to personal data within the Trust is limited to those who need it to carry out their duties.

No method of transmission or storage is completely secure. While we take reasonable safeguards, we cannot guarantee absolute security.

7. How long we keep it

We keep your information for as long as needed for the purpose it was collected, and thereafter for as long as required to meet legal, accounting, audit or record-keeping obligations. Enrolment, examination and certificate records are retained longer, because a certificate may need to be verified or reissued at a later date.

8. Your rights

• You may ask what personal information we hold about you.
• You may ask us to correct information that is inaccurate or incomplete.
• You may ask us to delete information, where we are not required to retain it by law or for certificate verification.
• You may withdraw consent for non-essential communication at any time.

To make any of these requests, please use the contact details in section 12. We may need to verify your identity before acting on a request.

9. Cookies and similar technologies

This website uses a small amount of browser storage to remember your language preference (English or Hindi). Where analytics are used, they are used only to count visits and understand general usage, not to build an advertising profile of you. You can clear or block browser storage through your browser settings; the website will continue to work, but your language preference will not be remembered.

10. Children

Our services are intended for adults and for students who are eligible for the courses offered. We do not knowingly collect personal information from a child in a manner contrary to applicable law. If you believe a child has provided us information, please contact us and we will take appropriate action.

11. Changes to this policy

We may update this policy as our services or legal obligations change. The date at the top of this page shows when it was last updated. Material changes will be reflected on this page.

12. Grievance and contact

This policy applies to grahaksewa.org and the services offered through it.